We are writing to express our zealous and earnest appreciation with the exceptional and professional research services by Tiptop Consultants Ltd.

Our company, EVISU, has been working with Tiptop on fourth year in a row. Expertise provided including Mystery Shopper Programme, Leadership and Coaching programmes, Team Building and other consultation services.

We are highly satisfied with the relentless efforts with the research team. They have providing specialized consultation, reporting, well-trained mystery shoppers to give an all-rounded assessment and overview of our company's service standard. As a premium multinational fashion brand, EVISU, is dedicated to delivering quality service and styling advice to our customers at all time. With Tiptop's unique MSP we are capable of identifying our company's foremost strengths and rooms for improvement to further uplifts our overall service standard.

Thank you once again for the persistent support in the programme, we are highly anticipated in maintaining our continuous relationship with Tiptop Consultants Ltd. in the long run.

We would like to thank Tiptop for implementing the Sales Management Programme with great success. The result was very encouraging. The recent internal 360-degree survey showed that the behaviours of our staff have improved. Special thanks to Tiptop's consultants. They demonstrated great professionalism throughout the project which includes system development, intensive skills training, and field coaching.

At Dah Sing Bank two of our main corporate guiding principles and values, have always been Customer Commitment and Compliance. To keep us on our toes, we have been inviting Tiptop to carry out mystery shopper assessments on both our Financial Services and Counter Services since 2009. Tiptop has also been providing ongoing professional advice on compliance and service quality issues for us. We are delighted to work with such a professional team and look forward to continuing our partnership with them in the future.

很高興跟天高合作神秘顧客項目，因為天高有很多專家，他們在設立神秘顧客評核前會給予我們很多市場資訊，讓我們可以取得最新資訊。在報告中，神秘以第三者所提供的評語，讓報告的結果更有公信力。同時，報告內的數據分析，對培訓方面的工作也有很大幫助。再加上管理層的支持，同事便更有信心做好服務。

感謝天高協助我們舉辦「願景．使命．溝通」這個線上研討會。過程中感受到天高的團隊包括Ricky，Vera和Tracy都很用心為客戶去設想，亦非常投入和樂意為客戶付出。雖然籌備時間非常短，但Ricky能夠很快地掌握我們的想法，並很立體的呈現在研討會中。在這次線上培訓中，Ricky帶領得非常好，整個研討會的連貫性和結構性，包括我們聾福會主席丶總幹事的分享和同事們的訪問，都非常流暢及配合得很好，再次多謝天高團隊！