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Customer Research

Qualitative and quantitative research that helps you understand market trends and customer voice and grasp every growth opportunity.


Research Areas


Traffic Count


Customer Satisfaction Survey


User Experience Survey 


Exit Survey


Brand Analysis


Behavioral Studies


Product Testing


Concept Testing

Research Method

Online Methodology
Online Methodology
  • Online Survey
  • Online Focus Group
  • Online In-depth Interview
Traditional Methodology
Traditional Methodology
  • Live Focus Group
  • Face-to-Face in-depth Interview
  • Street intercept interview
  • Telephone Interview

Survey on Shopping Experience in HK and Mainland China

Recently, more and more Hong Kong consumers are crossing the border to shop and dine in Mainland China.

What are the driving forces?
What do local consumers care most about when they chose where to shop and dine?
How should local service providers improve to remain competitive?


Discover more insights from our recent survey!

Click Here to Download the Detailed Report

Why Tiptop?

Familiarity of Research Team with the Market
Familiarity of Research Team with the Market

The team has accumulated many years of experience in service industries and better understands your market, customers and needs.

Experienced Research Team
Experienced Research Team

The highly proficient team can tailor the most suitable research methodology and answer your utmost concerns.

One-stop Research Service
One-stop Research Service

Full range of research solutions covering research design, implementation, and analysis offers you convenience.