Mystery Shopper

Tiptop mystery shopper service audit provides an objective view on service experience, helping you find the gain points and pain points of your customers.

Mystery shopper service audit provides insight on:

Customers not satisfied but don’t know why?

Pinpoint the pain points of your customers, reducing complaints and negative comments online

Inconsistency in service delivery?

Measure service delivery, check consistency, and indentify room for improvement for your brand

Not seeing the “real” service when you visit your stores?

Provides an objective view on service delivery and helps you reveal the blind spots

Difficult to find training focus and needs?

Gather service cases and identify opportunities for growth and development

Don’t know which store has good service, or why?

Tells you whose work to appreciate and how they did well in service

Store managers lost their grasp in service quality?

Regular reports inform store managers their strengths and weaknesses in service, and areas they should do better next time

Why Tiptop?

  • More than 300 shoppers with diverse background

  • Shopper Training that trains shoppers to observe all the service checkpoints that counts

  • Rigorous Quality Control mechanisms that ensure every checkpoint is covered with accuracy

訂閱我們,獲取免費的企業訓練指南
天高顧問,為你服務
你的資料將會被保密
歡迎聯絡我們
天高顧問,為你服務
你的資料將會被保密
Welcome your message
We are pleased to serve you
Your data will be kept confidential
由於網站最近進行了大型更新,請各位會員在登入後重設密碼,避免登入錯誤。如您已經重設密碼,請忽略此訊息。

After the major update of our website, please reset your password after you login in account in order to avoid Login Error. Please ignore this message if you have reset the password already.