Richemont Asia Pacific Limited – Van Cleef & Arpels

Jenny Poon

Training Manager

“We received plenty of positive comments from the team and all those activities throughout the workshop were “ to- the- point”. “A very good experience for me as well.”

An international brand in athletic footwear and apparel industry

“Tiptop’s team is very professional and the whole process of the online seminar was very smooth. Clement understood the challenges faced by our staff, and gave his honest suggestions to them, making them feel that he is genuinely concerned. In addition, Clement was high-spirited and engaged the staff successfully despite just using an online platform to interact with them. Moreover, the animated videos created by Tiptop were very realistic, and they reflected the situations of our staff vividly.”

Parfums Christian Dior Hong Kong Ltd.

Miss Anita Leung

Training Manager

“I would like to express my sincere thanks for all of your staff to provide a quality Mystery Shopper Programme for our company. Beatrice and her teammates are so professional and provide valuable recommendations on audit form design, analysis report, and logistics arrangement. We feel very comfortable working with you all and appreciate your devotion to our project.”


Vanessa Hui
(Chief Operating Officer of EVISU)

Brian Law
(Senior Retail Operations Manager of EVISU)

“Tiptop’s consultants are superbly detailed-mind, and demonstrates a high sense of professionalism. Ricky and his team certainly have patience in his clients to fulfil and exceed our training needs and satisfaction.
Each seminar was proactively and carefully designed and theories can be applied into practical working environment``


Brian Cheng

Head of Training and Development Division

``We would like to thank Tiptop for implementing the Sales Management Programme with great success. The result was very encouraging. The recent internal 360-degree survey showed that the behaviours of our staff have improved. Special thanks to Tiptop’s consultants, Ricky, Clement and Janice. They demonstrated great professionalism throughout the project which includes system development, intensive skills training, and field coaching.``

Dah Sing Bank, Limited

Ms. Charmaine Lo

Head of Branches

“At Dah Sing Bank two of our main corporate guiding principles and values, have always been Customer Commitment and Compliance. To keep us on our toes, we have been inviting Tiptop to carry out mystery shopper assessments on both our Financial Services and Counter Services since 2009. Tiptop has also been providing ongoing professional advice on compliance and service quality issues for us. We are delighted to work with such a professional team and look forward to continuing our partnership with them in the future.”

Liuligongfang Hong Kong Company Limited

Ms. Boffe Lee

Regional Manager – Hong Kong

“We've been appointed Tiptop to be our training consultant in several consecutive years and found it's programs are effective and comprehensive. The whole team were enjoyed and benefited from the programs very much especially with Ricky's professionalism. Big thanks to Ricky!”


Wendy Mak



Rabobank International

Mr. Coen van der Lubbe

Regional Chief Operations Officer

“It is important for us to operate as a team to ensure that we deliver together the best possible service to our clients. It was great to see that on a free Saturday so many of us took part in a perfectly organised team building event. The positive spirit and engagement but also the big laughs were a wonderful demonstration of good teamwork while by executing the ‘missions’ we also learned that we can even do better if we communicate more and have an open mind set. The ‘final’, building the bridge all together was for me the highlight of the event.”

SEB Asia Ltd

Ms. Cara Leung

Training & Development Manager

“I must take this opportunity to thankTiptop Consultant for delivering the 2-day training to us. Without doubt, Johnny has done a great job and I am sure it was one of the best training we have ever had! He is very professional and competent as a trainer. He had a very good manipulation on the learning atmosphere, and integrated our SEB features into the examples. Our participants were all very satisfied with the training.”

Sun Hung Kai Real Estate Agency Ltd.

Mr. Alfred So

Executive Director

“Quality alone cannot satisfy customers. They need good service as well. In this respect, I have much to learn from Raymond. Not only are his lectures always inspiring, the way he handles his clients vividly exemplify what great customer service should be like.”





The Hong Kong Mortgage Corporation Ltd.

Mr. Peter Pang

Chief Executive Officer

“Raymond is an exceptionally gifted consultant who has a very perceptive understanding of what Management wants from staff and the ability to engineer the behavioural change through well researched materials and, more importantly, his very persuasive presentation. It was a thoroughtly rewarding and enjoyable experience working Raymond and his team.”

Hong Yip Holdings Ltd.

Mr. Alkin Kwong

Vice Chairmain and Chief Executive

“Striving for service excellence is always our prime mission. Raymond and his team members of Tiptop are our proficient working partners and he is also highly regarded as a brilliant training consultant equipping with distinctive flair and resourceful talent. Thanks to their expertise and support associating with our endeavour and strengths, Hong Yip has achieved exceptional results in quality, winning multiple industry awards and wide recognition from professional groups. We will continue our co-operation with Tiptop for making a further success towards service excellence.”

Circle K Convenience Stores (HK) Ltd.

Mr. Richard Yeung

Chief Executive Officer

“Raymond and his team have done a great job in helping us implement a world class Service Excellence Programme at Circle K Hong Kong. Thanks to their outstanding training, advice, and on-going coaching, we are continuously improving our services and are on target to becoming one of the best service organizations in our industry.”

EVISU Group Ltd.

Mr. Brian Law | Mr. Stephen Leung

Senior Retail Operation Manager | Assistant Training Manager

We are writing to express our zealous and earnest appreciation with the exceptional and professional research services by Tiptop Consultants Ltd.
Our company, EVISU, has been working with Tiptop on fourth year in a row. Expertise provided including Mystery Shopper Programme, Leadership & Coaching programmes, Team Building and other consultation services.
We are highly satisfied with the relentless efforts with the research team. They have providing specialized consultation, reporting, well-trained mystery shoppers to give an all-rounded assessment and overview of our company’s service standard.
As a premium multinational fashion brand, EVISU, is dedicated to delivering quality service and styling advice to our customers at all time. With Tiptop’s unique MSP we are capable of identifying our company’s foremost strengths and rooms for improvement to further uplifts our overall service standard.
Thank you once again for the persistent support in the programme, we are highly anticipated in maintaining our continuous relationship with Tiptop Consultants Ltd. in the long run.

Neo Derm (HK) Ltd

Ms. Yvonne Tang

Retail Training Manager

“Tiptop’s training is really inspiring and interesting to every one of us. We appreciate Tiptop’s help and look forward to co-operating continuously in the future. Thank you very much.”

Christian Family Service Centre

Mr. Kwok Lit Tung


“Ricky has been our important partner throughout the whole project. He demonstrated much patience in identifying our needs and customized the training contents for our staff accordingly. He also availed his team to provide professional support for us in the project of designing customer satisfaction survey, formulating key performance indicators, drafting customer service guidelines, and so on. His extra effort and strong commitment in the project have never been comparable.“

Lane Crawford (Hong Kong) Ltd.

Ms. Balbina Wong


“Mr. Raymond Tsang and his top notch consultants have established for our team the irrepressible zeal for service improvement. Believing that HAPPY STAFF BRING HAPPY CUSTOMERS, Raymond has helped us to sustain a workforce that enjoys personalised service with an insatiable passion.”

adidas Hong Kong Limited

Ms. Karen Hung

Retail Training Manager

“Customer Focused is one of our missions as being a global leader in the sporting goods industry. We strive to improve our products and services, which excel our consumer expectations and provide them with the highest value. We appreciated Tiptop as our business partner in supporting us to execute mystery shopper assessment for the “Star Service Program” and providing their professional solutions which align with our service standard``

Oriental Watch Holdings Limited

Ms. Galy Yip

Group Human Resources and Administration Manager

“Oriental Watch Holdings Limited strives to provide excellent service to every customer by upgrading the service quality. Since 2008, we have invited Tiptop Consultants Ltd. to implement a continuous mystery shopper programme. It isn’t limited to provide us information about the service level of our frontline staff, but the updated market practice as well. Thanks to Tiptop’s detailed report, client-oriented support and practical training courses, this programme helps us to enhance our service level and formulate reward system to recognize our frontline staff more properly.
We are glad to work with Tiptop, and we look forward to continuing our partnership.”

Fidelity Investments Management (H.K.) Ltd.

Mr. Bruno Lee

Director – Direct Retail Business

“Tiptop has played an important role in helping us to develop and implement our Global Sales and Service Quality training in Hong Kong. We were impressed by their professionalism and enthusiasm. In preparing for the rollout of the project, Raymond and his team spent tremendous time and effort to understand our clients’ needs, our business goals, and our operating environment. The training was lively. It was accompanied by interactive role-playing with immediate playback, for feedback and discussion. We also benefited from their on-site coaching in helping our staff to put theory into practice. I think they have done an excellent job.”

Tao Heung Group Limited

Mr. Chung Wai Ping

Chief Executive Officer

“Beginning from late 1997, we have invited Tiptop Consultants to customize the “Service Excellence Programme” for all levels of our staff. Now, they are not only our professional consultants, but also are our best partners in helping us to implement outstanding customer service in our industry.”

Tao Heung Group Limited

Ms. Iva Au

Training & Development Senior Manager

“Tiptop Consultants Ltd. created a video for Tao Heung that was vivid and interesting. The filming and editing fitted in well with the subject matter and the film was thus able to capture the full attention and sympathy of the audience. We particularly like how Tiptop Consultants Ltd. performs close follow-up work, maintains its professionalism and creative mind.”

McDonald’s Restaurants (HK) Ltd.

Ms. Susanna Li

Director – Human Resources & Training

“Working with an outside training consultant the first time, I found Raymond and his team shared the same value system with McDonald’s. They are professional, responsible and had strong passion in people development. The service training workshop was very successful and all our staff are motivated to strive on the new business challenge. On behalf of McDonald’s, I would like to send my deepest appreciation for TipTop’s dedicated team, their teamwork and dedication give me the confidence to continue our partnership in future.”

The Peninsula Hotel

Mr. Carlos Souza

Director of Sales

“Raymond Tsang and his Tiptop team contributed great professionalism and positive attitude to our working partnership. Raymond is a profound speaker, a motivational presenter and a very professional consultant. He is creative and down to earth.”

Kiang Wu Hospital, Macau

Mr. Paul Leung

Executive Consultant

“One of the nicest blends of theory and practice that I’ve seen. The seminar on ‘Customer Service’, the first of its kind in Kiang Wu Hospital, sets the stage for excellence in patient-centered care. The consultants of Tiptop take the theoretical positions of social psychology and translate them into practical advice. Emphasizing the transactional view of helping interventions, the seminar highlights such critical topics as attaining and maintaining partnership with clients and most importantly making needed change. The audience comes away from the seminar feeling good deal better in fostering mutual relationship as an integral part of patient-centered care.”

Genpact Foshan

Ms Madhurima Samajpati (Mandy)

Training Manager

“We are happy to be able to collaborate with Tiptop, Clement facilitated the course seamlessly. It was a full day workshop and we did not find a dull moment in the session. Clement was 100% focused to make the learning journey for our teams absolutely fun filled and interesting. Our employees who participated in the session were full of energy and enjoyed learning new “leadership skills & tools” to be more effective in their processes in their current role.
We are delighted that our teamwork & collaboration with Tiptop added value to our employees learning journey, thanks Tiptop again for partnering so well with us.”

Midland Realty (Holdings) Ltd.

Ms. Kitty Ip

Executive Director

“Mr. Raymond Tsang is a charming and inspiring speaker. During the tailor-made training program, ``Service Excellence in Midland Realty``, we all acquired insights on how to provide professional consultancy service to our customers with empathy. Raymond contributed much in leading us to successfully create a new era of quality service in the real estate agency industry.”

Zuellig Pharma Ltd.

Ms. Joanna Chan

General Sales Manager

“There are numerous consultancy firms offering ``Professional Training`` in our marketplace. However, Raymond and his consultants are definitely qualified to be ``Professional Trainers`` who are able to diagnose our pitfalls and facilitate our team with concepts and skills to turnaround our pitfalls into success.”


Ms. Winnie Chow

Human Resources Manager

““On behalf of Parknshop, I would like to send my heartfelt appreciation to Raymond and Tiptop's dedicated team for facilitating a successful and well-received conference for Parknshop. I am also anxious to congratulate Raymond on his team's dedication and commitment to customer satisfaction. Despite the tremendous time pressure and the frustration of last minute changes, Tiptop's members all tried their very best to fulfill our needs without any hesitation.”

GlaxoSmithKline Consumer Healthcare (Hong Kong) Limited

Mr. Sunny Lai

Expert Sales & Marketing Lead

“Ricky and Tip-top team has delivered such great work for our Annual Conference!”

American Int’l Assurance Co. (Bermuda) Ltd.

Mr. Jim Jan Zen

Assistant Vice President, Agency Training Department

“Service Excellence starts with excellent service training. It is an undeniable fact that Mr. Raymond Tsang is the expert of experts in service training. He is a service mentor who inspires, motivates and coaches our agency and staff to continuously upgrade insurance services to Hong Kong people in close collaboration with one another.”

Hang Seng Bank Ltd.

Mr. W K Mok

Director and General Manager

“Mr. Raymond Tsang is a very inspiring speaker. His pragmatic and hands-on presentations have provided our staff with piercing insight on service excellence. Most importantly, his motivating speeches have instilled into our staff a positive mind-set to provide extraordinary service to our customers.”

Chickeeduck Distribution Ltd.

Mr. Herbert Chow

Chief Executive Officer

”Impressive customer service” and “knowledge of customers’ needs” are our definitions of victory. We partner with Tiptop to pursue these goals because they, too, believe in the same definitions of victory.

Hong Kong Housing Society

Mr. Victor So

Executive Director

“We deeply appreciate Raymond’s expertise and his help in conducting two training programmes for our staff on Customer Service and Quality. With his lively and inspirational presentations, I believe important service concepts and the essence of teamwork in a service organization have been well received by our staff.”

Hospital Authority

Ms. Joyce Leung

Coordinator (Staff & Organization Development)

“Providing quality patient-centered care through developing staff competencies is our training direction. Raymond’s expertise and ability to apply service excellence to healthcare settings is remarkable. He has helped develop a program on “Building Better Partnership” to facilitate our colleagues to manage complaints in the process of care. Compliment is also given to the support teams. They have been professional and a role model of service excellence.”

Princess Margaret Hospital

Dr. Lam Cho-yee

Department of Orthopaedics & Traumatology – Consultant

“I knew Raymond from the courses he conducted for Hospital Authority. Externally he appealed to me like an indicator solution used to test body fluids, able to give specialists the measure with colour changes. I understand this ability comes with the substance inside his heart, body and soul. Like doctors, he listens to our hearts, finds out our queries, and displays workable treatment options for our decision. I met no people with such a distinct character like him. I wish to congratulate Raymond on his complete success in conducting this course and sincerely hope that he will join us for future courses.”

Tuen Mun Hospital Hospital Authority

Dr. M Y Cheng

Hospital Chief Executive

“Mr. Raymond Tsang, a renowned expert on managerial and customer service excellence, shows you how to create, develop, and sustain an effective program for achieving service and management excellence, and then share that achieved culture consistently and efficiently throughout your organization. Mr. Tsang’s professionalism, enthusiasm, eloquence and great personal charm makes him a very popular consultant and an effective change agent.”

Nha Trang  |  Authentic Vietnamese Cuisine

Ms. Michell Lie

Corporate Branding and Development Manager

“Just want to express our gratitude towards Clement’s workshop yesterday (Handling Complaints and Difficult Situations Effectively for F&B Industry) which we all find insightful, practical and relevant, and it’s not boring. Have met Clement twice I think which I always find him very professional and articulate in the meeting, but at times of training – Clement is very engaging and really pinpointed on issues which I think all the managers at operations level would find relevant and resonant.”

Kai Shing Management Services Ltd

Mr. Jimmy Wong

Managing Director

“In service industries like Property and Facility Management, service excellence is the ultimate goal we are striving for. Mr. Raymond Tsang is not only an inspiring tutor, he also helps us to formulate strategies in achieving the goal.”

Leisure and Cultural Services (Culture)

Ms. Choi Suk Kuen

Ex-Deputy Director

“We really appreciate Raymond’s inspiring advice and enthusiasm for service excellence. The professional services rendered by Raymond and his dedicated team have helped foster a customer-oriented culture among the staff of the Hong Kong Public Libraries, in particular, the Hong Kong Central Library which has been commended for its good customer service since its opening in May 2001.”

MassMutual Asia Ltd.

Mr. Elroy Chan

Managing Director & Chief Executive

“For us, Excellence in Service is the key to business success. Mr. Raymond Tsang’s work has been a major factor in encouraging this mind-set among our staff. As far as we are concerned, he is ``the best`` motivational consultant in Asia.”
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Dah Sing Bank, Limited
Puma Hong Kong Limited
HKT Limited
HKT 客戶服務中心一直提供優質卓越嘅服務,提升客戶嘅生活質素。而且,HKT 亦都堅持以「親身體驗」嘅方式來培訓同事,令同事可以真正感受客人所需,務求為每一位客人,營造獨一無二的服務體驗。
令同事開心好緊要,而我哋係 CSR 層面,走訪唔同嘅社福機構,探訪一班聽障人士,視障人士或者行動唔方便人士,同事更親身去體驗,亦學識一啲手語,去教同事。
富邦銀行 (香港)
ClubONE Limited | ClubONE 港灣皇宴
ClubONE 喺一所致力推動「會所式婚宴」嘅婚宴連鎖店。喺卓越嘅婚禮統籌團隊安排下,為一眾新人擺脫倒模式嘅婚禮,策劃與別不同嘅節目,締造非凡嘅會所式婚宴。
Dah Sing Bank, Limited | Shatin Branch
大新銀行沙田分行為咗能夠「為顧客提供優質、可靠同高效率嘅服務」,會 定期同前線職員開會,跟進每一次神秘顧客報告,確保提供嘅服務喺專業至 誠嘅。
大新銀行以客為尊,亦有一個: mission ,有一個「Like 」嘅服務,L 代表 「Listen」,專心聆聽客戶需要,I 代表「Inform」,跟進客戶嘅要求,K 代表 「Keen to offer extra help」,對於客人有額外要求亦可以提供得到,E 代表 「Effective follow up」。我哋會繼續擴張分行業務,做得更好。
Dermacept by Zein Obagi, M.D. | 銅鑼灣謝菲道
Dermacept 為咗保證前線同事能夠為顧客提供優質服務,公司透過神秘顧客評核,提高前線同事嘅客戶服務意識,帶俾顧客優質嘅體驗。
ECCO Shoes Hong Kong Limited | Festival Walk
ECCO 又一城分店嘅同事秉承咗 ECCO 嘅品牌承諾,從用家角度出發,提供專業嘅意見,務求令每位顧客都感受到佢哋嘅致誠服務。
EVISU Group Limited | 澳門威尼斯人
EVISU 澳門威尼斯人分店嘅同事,細心觀察顧客嘅風格,用心做顧客嘅專業形象顧問。貫徹 EVISU 嘅服務宗旨「服務為本、以客為本、一切由心出發」。
HKT Limited | Kwun Tong
我哋覺得要有好嘅服務最緊要喺有開心嘅員工。能夠做到有開心嘅員工,我要多謝兩個人,第一多謝我老闆 ,因為你真喺俾咗一個好好嘅平台,俾一個好好發揮嘅機會大家,所以我哋每一個同事喺香港電訊服務中心都做得非常開心。當然一定要有最好嘅前線主管,我哋觀塘客戶服務中心主管好motivate同事,每次喺觀塘客戶服務中心見到同事都非常開心,甚至仲好「hyper」。
Jurlique Hong Kong Limited | iSquare
Jurlique 重視顧客所需,了解每一位顧客真正需要,介紹合適嘅產品俾顧客,務求帶俾每一位進入店舖嘅顧客,提供最優質嘅服務。
Leona Trading Limited | 杏花邨杏花新城
Leona 深明一件舒適耐用嘅產品對顧客嘅重要,所以同事無論喺介紹產品款式,功能設計上都會用心講解,而且十分重視顧客嘅感覺,務求讓顧客買得開心,用得放心。
Nha Trang Vietnamese Restaurant | V City
Puma Hong Kong Limited | Tai Po Mega Mall
Puma 大埔超級城分店嘅同事,認為對待每位顧客都應該好似朋友一樣友善,鼓勵同事多啲同顧客互動,向顧客提供最優質嘅服務。
The Body Shop 元朗分店同事除咗透過觀察同傾談,了解顧客需要之外,又會提供護理貼士俾顧客,令顧客感受到,真心關懷同貼心嘅服務。
香港中國旅行社 | 港鐵觀塘站分社
株式会社有限公司 | 牛角日本燒肉專門店 - 大埔超級城分店
富邦銀行 (香港) | 觀塘分行
稻香控股有限公司 | 粉嶺碧湖花園商場 - 稻香
本公司發現近期有人冒稱「天高」在「香港討論區」及「炒散王」招聘神秘顧客,藉以取得他們的銀行及個人資料,以圖利益,嚴重損害了本公司聲譽。 故特此聲明,天高一向以專業態度招聘神秘顧客,並重申天高沒有於「香港討論區」及「炒散王」進行任何招聘神秘顧客工作。

如有任何疑問,請致電 2990-9820,聯絡我們調研組 (Research Team)同事鍾小姐 ,或電郵致