TIPTOP is industry leader in the design and delivery of customer service training and managerial training. From customized in-house workshops to large scale public seminars, our training methods set industry benchmarks. Our goal is to produce immediate and enduring results for our clients. In addition, we offer a range of expertise in personal and managerial development, to maximize your staff's effectiveness and organization's performance.
We maintain constant vigilance over market developments and continually upgrade our programmes, to give our clients significant competitive advantages. Our Consultants are experienced and well-respected professionals, with extensive experience in many industries, both local and Asia Pacific.
The following is a list of our current training topics. It is regularly updated according to changing market demands. For individual clients, all topics are fine-tuned to meet their unique needs and specifications.
Excellent Customer Service and Professional Sales Training
- Customer Service Imperative
- Versatile Service Standards
- Professional Selling and Social Style Selling
- Direct Selling
- Handling Difficult Situations and Complaints Effectively
- For Leaders: Service Auditing and Coaching
- For Leaders: Service Goal Setting and Team Building
- For Leaders: Field Coaching
Service Quotient Training
- Service Empathy
- Emotional Self Mastery
- Service Motivation
- Service Flow
- Service Mentoring
- Service Team Synergy
Team Building and Experiential Training
- Team Motivation
- Team Communication
- Team Synergy
- Team Building
- Personal Breakthrough
Managerial and Executive Training
- Transformational Leadership
- Strategic Planning and Decision Making
- Change Management
- Business Communication
- Train-the-Trainers
- Delegation Skills
- Negotiation Skills
- Presentation Skills
- Interviewing Skills
- Performance Appraisal
- Socializing and Counselling
- Problem Solving Skills
Personal Development
- Project Management
- Time Management
- Stress Management
- Self Motivation
- Interpersonal Skills
- EQ and Social Intelligence
- Winning in Adversity
To explore more on our services,or to discuss how we can custom-design the training programmes to meet your company's specific needs, please call or email to us at
Hong Kong
Singapore
China
Tiptop Services
