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Tiptop Consultants Training Calendar March – April 2012
Training for Leaders & Managers
Coaching for Managers – You Can Be A Great Coach	‘I wish I could get my people to perform at their best’. If that is what you want, come find out how. Click HERE for more information. Date: 10 April 2012 Group Discount: SGD 270 Early Bird Fee: SGD 290 Regular: SGD 340
Lead in Any Situations – Be Your Own Best Manager	‘My people need to learn how to act independently and make smarter decisions’. If this is what you wish for, come learn how to make it happen. Click HERE for more information. Date: 20 April 2012 Group Discount: SGD 270 Early Bird Fee: SGD 290 Regular: SGD 340
Service Training
Customer Centric Selling	Are you an ‘order taker’ or an ‘order maker’? Do you have persuasive communication skills to close sales efficiently? Join us to learn how to do this. Click HERE for more information. Date: 3 April 2012 Group Discount: SGD 240 Early Bird Fee: SGD 260 Regular: SGD 300
Service Recovery – Turning Crisis into Opportunities	When faced with a complaint, what is the right way to handle? What happens if a complaint is not resolved correctly? How can one benefit from a effective complaint resolution? Join us for the one day training to find out more! Click HERE for more information. Date: 13 April 2012 Group Discount: SGD 240 Early Bird Fee: SGD 260 Regular: SGD 300
About Your Trainers
Noel Capel Noel has over 20 years of professional experience in training and management development… Click HERE to read more.	Titus Ng Titus has many years of managerial and consulting experience in organization development… Click HERE to read more.	Trudi Chong Trudi is a performance management consultant with more than 12 years of experience in designing and building people... Click HERE to read more.
About Us: Tiptop Consultants (Pte) Ltd is a training and management consulting company serving Singapore, Hong Kong and Asia Pacific. We offer services to organizations and individuals in the pursuit of service quality, customer satisfaction, personal growth and managerial excellence. We have served companies in a variety of industries, such as retail, food & beverage, entertainment, hotel, transportation, airline, banking, finance, insurance, telecommunication and public service.
For enquiries, please call Dorothy Seah at (65) 6226 1107 or email to dorothy.seah@tiptop.com.sg www.tiptop.com.sg
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